Privacy Policy

At lusohaven.com, we are dedicated to safeguarding your personal information and respecting your privacy. This policy explains how we collect, process, and protect your personal data when you interact with our website.

Owner and Data Controller

For any inquiries related to this Privacy Policy or your personal data, please contact us via email: support@lusohaven.com

Types of Data Collected

We collect different types of data, including:

Personal Information: This may include information such as your email address when you subscribe to our newsletter or fill out a contact form.
Usage Data: Automatically collected information such as your IP address, browser type, the pages you visit, and other relevant browsing details.

If specific data is mandatory for the service you are using, and you do not provide it, we may not be able to deliver the requested service. You can contact us for more information regarding which data is required.

Data Processing and Storage

How We Process Data: We take all necessary steps to ensure your data is protected against unauthorized access, disclosure, or alteration. Your data is processed using secure systems and IT tools following best practices for privacy and data security.
Where We Process Data: Data is processed at our operational offices or at other locations where the involved parties are situated. Depending on your location, your data may be transferred to countries outside your jurisdiction.

Retention of Data

We will keep your data for as long as necessary to provide the requested service or to meet legal requirements. Once the data is no longer needed, it will be securely deleted.

Use of Cookies

We use cookies and other tracking technologies to enhance your experience on our website. For more details, please refer to our [Cookie Policy].

Legal Basis for Processing

We process personal data on the following legal grounds:

You have given your explicit consent for specific purposes.
Processing is necessary to fulfill a contract or pre-contractual obligations.
We are legally obliged to process certain data.
Processing is required to pursue our legitimate business interests or those of a third party.

User Rights Under GDPR

You, as a user, have the following rights regarding your personal data:

Withdraw Consent: You can withdraw your consent for data processing at any time.
Access Your Data: You can request a copy of the personal data we hold about you.
Rectify Your Data: You can request corrections to any inaccurate or incomplete data.
Delete Your Data: You can request that we delete your personal data.
Restrict Processing: You can ask us to limit how we process your data.
Data Portability: You have the right to request your data in a structured, machine-readable format.
Lodge a Complaint: If you believe your rights have been violated, you can file a complaint with your local data protection authority.

To exercise these rights, please contact us at info@lusohaven.com. We will respond within the timeframes required by law.

Additional Information

In certain situations, we may be legally required to disclose your personal data (e.g., to comply with a legal obligation or a government request). Additionally, we may provide more specific details regarding data collection and processing for particular services upon request.

System Logs and Maintenance

For operational purposes, this website and third-party services may collect logs and technical data (such as IP addresses) to ensure proper website functionality and for maintenance.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page regularly for any updates. If any significant changes are made, we will notify you via email or by posting a notice on our website.

Last updated: September 19, 2024